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Home > Terms and Conditions

Policies, Terms and Conditions:
 
Cancellation & Returns
Cancellation or Restocking Charge:  Standard tooling orders, which are cancelled or returned by Buyer, will be subject to 15% restocking fee.  There is no return or credit for custom tooling orders or for tools that have been used. 
 
Returns:  DiamondWright will not accept any return of product after 60 days from shipment.
 
Disclaimer of implied warranties.  There are no implied warranty of merchantability and there is no implied warranty of fitness for buyer’s particular purpose; the implied warranty of merchantability and the implied warranty of fitness for buyer’s particular purpose are hereby disclaimed.  DiamondWright Tools shall not be liable for any injury, loss or damage, direct or incidental or consequential, arising out of the use or the inability to use the product. Before using, user shall determine the suitability of the product for its intended use, and the user assumes all risk and liability whatsoever ni connection herewith. The foregoing may not be altered except by officers of DiamondWright Tools. 
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Copyright & Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Cold Spring Granite Company., Copyright © 2011, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
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Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Cold Spring Granite reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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Out-of-Stock Products
We will ship your product as it becomes available. Usually, products ship within two business days if ordered by 5:00PM, and will be processed on Monday if received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
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Payment Terms
We accept the following credit cards: Visa, MasterCard,  Discover and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
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Privacy
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
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Shipping & Freight Policy
Shipping Time -- Most orders received before 5:00PM will ship within two business, provided the products ordered are in stock. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
 
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by DiamondWright or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
 
DiamondWright Tools will select a best way carrier. Freight will be FOB Cold Spring, MN. Buyer will inspect product immediately and will note in writing any damage or shortages on the bill of lading. Buyer is required to contact carrier to file a claim for product damaged in shipment. Buyer will need to notify DiamondWright Tools of any shortages within 48 hours of receipt and provide a copy of the “noted” bill of lading. Buyer is responsible to pay for all duty on international shipments.
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Taxes
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
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Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price
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